Our Most Recent Service Reviews
Great service!!!!!!
Tristan and Chris did such a thorough job diagnosing a longstanding plumbing issue. I am truly impressed by Tristan's depth of knowledge. Tristan and Chris went above and beyond in terms of service provided and I fully recommend this company to others.
I waited quite some time to write this review in the hopes that Fox and Sons would take the time to fix their mistake, without success. I had a furnace and AC installed by Fox. After a very high pressure sale at 9:30 pm with install happening the next ...morning, we agreed to have a furnace and AC installed in -30 C weather. We were told that if we did not have it installed the next morning, that we would not get their sale price. The team installed the furnace and AC. They flipped a breaker switch, and took a photo to confirm that the breaker switch was put back to its original position. What they did NOT check, and what we did not think to check because of the high pressure sale, was that our hot tub did not turn back on. Three days later, we discovered that all of the lines in our hot tub were frozen and cracked, resulting in a $2000 bill to fix it. The hot tub repair company said that the damage was consistent with the breaker being turned off and on without checking the hot tub after, which we didn't think to do with the high pressure sale (I have five kids and this was a super chaotic day, and something we assumed the company would take care of in -30 conditions). Fox and Sons showed us the picture of the breaker switched back to its original position, and said that the hot tub was completely our fault, and that they took no responsibility. Now Fox, before responding to my comment with "please contact us to make it right," please note that I have contacted your office three times in the last year about this matter, without hearing back from you. So, beware of using this company with high pressure sales tactics were you have little time to prepare your property in advance or make a "checklist." If you use these guys, be sure that all of your major appliances are looked over BEFORE they leave. - $2000 in my own repairs later, Nicole.Read More...
Very impressed with Jason's professionalism and product knowledge. I also like the fact that he is actually the installer of the product he is selling, it certainly builds confidence within the prospective customer.
I found Vernon to be very helpful and very polite.Got here at the time he said he would be here checked every thing and found a solution to my problem.Thank you
